RELEVANT EXPERIENCE

In my multifaceted role, I have had the privilege of making a significant impact across various facets of our organization’s digital learning and management systems. Key responsibilities included: 

1. Canvas App Development: I have spearheaded the creation of a robust Canvas App for the Learning Development Advisor Team. This app serves as a vital tool for tracking learner results and has been enhanced with Power Automate capabilities, emphasizing efficient delegation for streamlined operations. 

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2. Model-Driven App Design: I have designed a Model-Driven App tailored for administrators, specifically focusing on managing Phase 3 learners’ End Point Assessments (EPA). My expertise extends to intricate database management systems (DBMS) architecture, Dataverse row-level security, and the customization and assignment of user security roles in D365. 

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3. Learning Management System (LMS): I held full responsibility for managing the operational performance of ProVQ’s Learning Management System (LMS) on an ongoing basis, ensuring its efficiency and effectiveness in facilitating our educational programs.

4. Digital Content Management: I have been instrumental in compressing bite-sized videos and expertly managing the upload and distribution of video content. This has significantly contributed to our digital learning initiatives. 

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5. Course Package Development: I played a pivotal role in planning, collaborating, designing, and developing digital learning course packages, especially for technical digital online assessments (DOAs) and custom certifications. 

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6. Business Process Optimisation: I have been actively involved in developing and implementing organisational and work simplification systems aimed at streamlining business processes. My role included analysing workflows within the digital environment and providing creative solutions for process improvement. 

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7. Staff Training: I have taken the lead in training our staff on the proper use of new organisational and work simplification systems within SharePoint, ensuring that everyone is equipped with the necessary skills and knowledge. 

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8. Documentation: I have prepared procedural processes and operational manuals in the digital environment, ensuring that all ProVQ employees and management have access to comprehensive documentation. 

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9. Reporting and Performance Management: I have been instrumental in generating performance management reports for our Directors. 

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10. Inductions and Training: I have delivered digital learning inductions for all new members of staff, contributing to a seamless onboarding process. 

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11. Training Needs Analysis: I worked closely with Technical Training Teams to identify ICT training requirements and competency levels among staff, facilitating continuous improvement in technical skills. 

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12. ED&I and Safeguarding: I collaborated closely with the Director of Quality and Quality Manager to implement Equality, Diversity, and Inclusivity (EDI), Safeguarding, and Prevent training, adopting a blended learning approach to promote a safe and inclusive learning environment. 

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My role is characterised by versatility, a deep commitment to educational excellence, and a strong focus on leveraging technology to enhance our organization’s learning and management capabilities. 

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